Simulation and QA for critical conversations
Reduce escalations, cut onboarding time, and monitor 100% of interactions — with AI simulations and automated QA built for contact centers.
Roleplay and QAthat's real-world ready
Performance you can measure, outcomes that matter to you.
Measurable results from Day One
Prepare: AI Training Simulations
Give your agents realistic practice before they take a single live call.
Configurable personas
Build or upload your own scenarios in seconds with a single prompt.
Custom scoring dimensions
Mirror your organization’s evaluation criteria.
Software overlays
Simulate tools like CRMs or EMRs simultaneously with the conversation.
Assure: Automated Quality Assurance
Stop relying on random sampling. Automatically QA 100% of conversations.
Capture the complete picture of performance, surfacing trends, strengths and risks that traditional QA methods miss.
ReflexAI Studio: Self-Serve Simulations & Scoring
Build your own simulations and scoring models – in just minutes
Create lifelike, self-serve simulations or scoring models from any script, scenario, or prompt. ReflexAI Studio powers both Prepare and Assure, giving teams the tools to train, measure, and improve — all in one place.
Proven in crisis, powerful everywhere
Security and compliance
Security and compliance that exceed your standards
Your data (and your conversations) are safe with us. ReflexAI meets the highest global standards, including SOC 2, HIPAA, HITRUST, GDPR and ISO 27001.
