News, insights & resources

On Veterans Day 2023, ReflexAI launched HomeTeam, the innovative training tool designed specifically for the Veteran community. HomeTeam’s goal is to enable any Veteran to support another Veteran experiencing a mental health challenge.

In honor of 988 Day, we asked leaders at crisis centers across the country to share their insights on the life-saving work that their teams do every day. In this piece, we’re honored to highlight the perspectives of individuals with deep experience and passion for crisis support. 

We saw this lack of fit in two areas: training and quality assurance. Within training, we found an abundance of LMS platforms but no tools that could provide the real-world practice our trainees deserved.

With the advent of 24-hour news cycles, social media, and the internet, political discourse has become omnipresent. This constant exposure often exacerbates feelings of uncertainty and fear about the future.

A year after VA announced winners of its $20 million Mission Daybreak grand challenge to reduce Veteran suicides, selected innovations are beginning to make an impact. After months of technical assistance, piloting opportunities and refinement, promising solutions like ReflexAI’s crisis line training program are ready to advance suicide prevention for those who served.

Contact centers will often have crisis line training protocols designed to be followed for specific situations, but the reality in the crisis realm is that there’s no magic formula and the individuals seeking help rarely follow the script. Each person will come with their own unique situations, so your agents must be able to think on their feet to deliver quality, empathetic support. 

Individuals experiencing election stress may express a wide range of challenges such as difficulty focusing due to election news, social isolation associated with the rise in political discussions, and difficulty sleeping due to racing thoughts about policy consequences. As someone struggles to see a path forward beyond the election, thoughts of suicide can occur.

ReflexAI’s HomeTeam app uses AI simulation to help military veterans practice navigating tough conversations about mental health and suicide with peers. People can chat with a realistic AI simulation on the HomeTeam app, which launched in November and is free for anyone to use.

High-stakes call center training business ReflexAI raised $3.3 million in seed funding, CEO Sam Dorison tells Axios exclusively.

What inspired us to launch ReflexAI and what motivates us every day? Here is how we respond.

ReflexAI, the provider of AI-powered training and quality assurance tools for high-stakes call centers, today announced its first round of venture funding.