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A comprehensive guide for improving performance and customer satisfaction Delivering an outstanding experience isn’t just about having good a good team; it’s about maintaining consistency, identifying issues early, and providing continuous feedback. That’s where quality assurance, or QA, becomes critical. In a contact center, QA helps monitor agent interactions, evaluate their effectiveness, and ensure your Read more…

Sales teams are at the heart of many successful businesses. Whether they’re closing deals, nurturing relationships, or handling complex negotiations, sales professionals operate in high-stakes environments where the right skills make all the difference. Yet, despite their critical role, sales teams often face challenges that can hinder their potential—gaps in training, feedback on performance that Read more…

Customer service teams don’t always get the credit they deserve within organizations. They manage tough questions, diffuse frustrations, and deliver solutions while maintaining the highest standards of professionalism and empathy. Yet, behind every interaction lies a unique challenge: balancing the customer’s needs with company processes.

As organizations across industries face evolving challenges, the importance of practical training cannot be overstated. From crisis centers to healthcare providers and customer service teams, equipping staff with the skills to excel under pressure is critical. Roleplay platforms, especially those powered by AI like ReflexAI, offer a transformative approach to training. However, not all solutions Read more…

The Behavioral Health Tech Conference brought together a dynamic community of thought leaders, innovators, and professionals from across the behavioral health landscape to explore groundbreaking solutions to today’s most pressing challenges. This annual gathering, skillfully curated by the Behavioral Health Tech team, showcased cutting-edge advancements that are revolutionizing patient care and clinician training.

On Veterans Day 2023, ReflexAI launched HomeTeam, the innovative training tool designed specifically for the Veteran community. HomeTeam’s goal is to enable any Veteran to support another Veteran experiencing a mental health challenge.

We saw this lack of fit in two areas: training and quality assurance. Within training, we found an abundance of LMS platforms but no tools that could provide the real-world practice our trainees deserved.

We saw this lack of fit in two areas: training and quality assurance. Within training, we found an abundance of LMS platforms but no tools that could provide the real-world practice our trainees deserved.

In honor of 988 Day, we asked leaders at crisis centers across the country to share their insights on the life-saving work that their teams do every day. In this piece, we’re honored to highlight the perspectives of individuals with deep experience and passion for crisis support.