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A year after VA announced winners of its $20 million Mission Daybreak grand challenge to reduce Veteran suicides, selected innovations are beginning to make an impact. After months of technical assistance, piloting opportunities and refinement, promising solutions like ReflexAI’s crisis line training program are ready to advance suicide prevention for those who served.

Lines for Life has been a pioneer in the crisis line space since 1993, operating multiple lines from their headquarters in Portland, Oregon.

Contact centers will often have crisis line training protocols designed to be followed for specific situations, but the reality in the crisis realm is that there’s no magic formula and the individuals seeking help rarely follow the script. Each person will come with their own unique situations, so your agents must be able to think on their feet to deliver quality, empathetic support. 

Individuals experiencing election stress may express a wide range of challenges such as difficulty focusing due to election news, social isolation associated with the rise in political discussions, and difficulty sleeping due to racing thoughts about policy consequences. As someone struggles to see a path forward beyond the election, thoughts of suicide can occur.

ReflexAI’s HomeTeam app uses AI simulation to help military veterans practice navigating tough conversations about mental health and suicide with peers. People can chat with a realistic AI simulation on the HomeTeam app, which launched in November and is free for anyone to use.

ReflexAI’s software tool, HomeTeam, is a winner in Fast Company’s 2024 World Changing Ideas Awards. HomeTeam is a tool that teaches veterans ways to support one another through mental health crises.

High-stakes call center training business ReflexAI raised $3.3 million in seed funding, CEO Sam Dorison tells Axios exclusively.

For us, ReflexAI is personal. We have volunteered on a crisis line and led teams responsible for developing and operating core parts of a 24/7 call center. More broadly, our work in mental health confirmed the importance of the wide range of organizations that support individuals in vulnerable moments.

ReflexAI, the provider of AI-powered training and quality assurance tools for high-stakes call centers, today announced its first round of venture funding.