Solutions
Call center training solutions and QA tools for mission-critical industries
Our call center training and QA solutions were built for industries that require agent empathy and quality in sensitive environments.
Industries We Serve
Crisis
Training and quality assurance solutions tailored for crisis intervention and mental health support teams.
Healthcare
Tools to enhance patient interactions, improve care quality, and ensure protocol adherence.
Behavioral Health
AI-driven simulations for mental health responders to practice empathy and de-escalation.
Public Sector
Scalable training and QA for government agencies handling public inquiries and emergency responses.
Hospitality
Improving customer service skills to enhance guest experiences and handle sensitive situations.
Education
Support for admissions, financial aid, and student resource teams to deliver empathetic and effective interactions.
Other
Customized solutions for industries with unique training and quality assurance needs.
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Solutions By Use Case
Contact Center Training
AI simulations to help contact center reps refine communication skills and build confidence.
Contact Center QA
Tools to analyze and improve every interaction, ensuring consistent quality and protocol adherence.
Clinician Training
Specialized scenarios for healthcare professionals to master sensitive and complex patient conversations.
Inbound Sales Training
Preparing sales teams to convert inquiries into successful outcomes through confident and empathetic engagement.
Outbound Sales Training
Scenarios to help reps improve outreach, handle objections, and close deals effectively.
Customer Service QA
Insights to enhance service quality and identify opportunities for coaching in customer interactions.
Regulatory Compliance
Ensuring adherence to industry-specific regulations through consistent and measurable quality checks.
Customer Service Training
Helping teams build skills to deliver exceptional and empathetic support at every customer touchpoint.
Organizations We Serve
Non Profit
Affodable, mission-aligned solutions to support social services and non-profits.
SMB
Scalable tools to optimize training and QA for smal and medium-sized businesses.
Enterprise
Robust, customizable solutions to meet the unique challeges of large organizations.
Exclusive: Trevor Project alums debut call center training startup ReflexAI
High-stakes call center training business ReflexAI raised $3.3 million in seed funding, CEO Sam Dorison tells Axios exclusively.
Ready to Elevate Your Training and Quality Assurance?
Contact us to discover how ReflexAI’s combined role-play simulations and quality assurance tools can empower your team to handle today’s toughest conversations with confidence.