Company
AI for good.
ReflexAI was created by leaders who experienced firsthand the challenges of training and quality assurance in contact centers and human-led support services. Discover how our mission-driven organization was born and how we’re driving meaningful impact today and into the future across industries where every interaction matters.
Our story
Follow our journey from transforming counselor training at The Trevor Project to winning the Department of Affairs’ Mission Daybreak competition and launching a multi-year partnership with Google. By harnessing AI, we’ve impacted hundreds of thousands of lives and paved the way for better support in even the most sensitive interactions.
Our values
Our core principles match the priorities of the organizations we serve. Our software tools for contact center and human-led support services remain grounded in our values.
Impact
ReflexAI prioritizes impact for our partners, ensuring that their goals drive our decision-making. We are inspired and motivated by the missions of organizations that we support.
Security
The protection of data and systems is paramount. We are trusted stewards of sensitive, personal, and regulated information for partners doing important work.
Innovation
ReflexAI balances use of the latest technology with an outcomes-oriented approach. We are excited about breakthroughs when they improve tools for our customers.
Responsible AI
Guided by both internal and external experts, ReflexAI must invest heavily to ensure that tools meet the highest standards across tool development and deployment.
Long-term mindset
A compelling culture and continually-improving products are critical to ReflexAI’s long-term success. We must always be a valuable enabler for our partners.
Inclusion
ReflexAI takes actionable steps to attract and retain exceptional team members. We design our processes thoughtfully, such as removing degree requirements except where strictly necessary.
Our leadership
Our founders are leaders in technology dedicated to driving impact with responsible innovation.
Giving back with HomeTeam
Many of us are veterans or have veterans in our lives, so we’re passionate about using our expertise to serve people who have been in the military. That’s why we made HomeTeam, an innovative tool that addresses the specific challenges that veterans face.
Experience ReflexAI for yourself
When you see it, you’ll get it. Schedule a one-on-one demo and learn how to elevate your contact center quality assurance and training for every stakeholder.