Hyper Realistic Training Roleplays and Quality Assurance for High Impact Conversations

ReflexAI equips human support and contact centers with scalable AI tools that deliver advanced roleplay simulations and intelligent quality assurance, driving better outcomes for every human interaction.

AI-Powered Training Simulations

Prepare

Train with purpose, practice with precision. Prepare your team for a wide range of conversations with ReflexAI’s AI-driven training roleplays. Our simulations are tailored to real world scenarios, helping your team sharpen their skills and build confidence in handling complex interactions.

Tailored Roleplays

Dynamic, customized AI-generated simulations that meet your team’s specific needs and reflect real customer and crisis scenarios.

Skill Development

Whether it’s crisis intervention or customer service, Prepare enhances communication, empathy, and problem solving in a risk free environment.

Data Driven Feedback

Instant, objective feedback ensures your team learns faster, with actionable insights that identify areas for improvement.

Automated Quality Assurance

Assure

Analyze, evaluate, improve.
Assure offers intelligent quality assurance to ensure every interaction meets your organization’s standards. Assure empowers supervisors with AI-generated insights that help understand and improve team performance at scale.

Transforming Training and Quality in Human Support

We know every conversation is crucial. ReflexAI uses intelligent analytics and generative AI to enhance your team’s ability to navigate complex, high stakes interactions with hyper-realistic roleplay simulations and novel, data backed quality assurance.

Trusted for High Stakes Calls

ReflexAI was purposefully designed to manage the most critical and high stakes calls in the crisis space, ensuring that every responder is equipped with the skills and confidence needed to handle complex interactions. ReflexAI’s AI-driven training and quality assurance tools are built to support and elevate your team’s performance.

Simulations That Adapt

Personalized roleplays are dynamically generated based on real challenges your team encounters.

Intelligent QA

Transcribe and assess every interaction in real time with automatic feedback to improve outcomes.

Seamless Integrations

ReflexAI integrates effortlessly with your existing systems, offering flexibility and speed to implementation.

FEATURED

Real-World Impact, AI-Powered Precision

Lines for Life implemented ReflexAI’s new quality assurance platform, Assure, which transformed how they assess responder performance. Previously, they could only analyze 3% of calls, offering a limited view of overall performance. With Assure, they now have access to both quantitative and qualitative insights from all interactions, allowing for faster identification of areas for improvement and targeted skill development. This shift has empowered Lines for Life to enhance their service delivery and better support their responders.

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AICPA SOC 2 Type II
HIPAA Compliant

Security and Trust
at Our Core

Our platform is built with the highest standards of data protection and security, ensuring your organization can safely deliver high quality support.